Refund & Cancellation Policy

At Al Modefa, we value our customers and strive to provide quality products and a satisfactory shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, products returned, and refunds issued.

By placing an order on our website, you acknowledge this policy, subject to your rights under applicable consumer-protection laws.

1. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Before dispatch: Cancellation requests may be accepted if the order has not been dispatched or prepared for shipment.

After dispatch: Orders generally cannot be cancelled once they have been handed over to the shipping provider. Customers should contact us for assistance.

Customised or specially prepared orders: Additional cancellation restrictions may apply where permitted by law.

Cancellation by Al Modefa: We reserve the right to cancel an order if a product is unavailable, a pricing error occurs, payment cannot be verified, or another legitimate reason prevents fulfilment.

If Al Modefa cancels an order for which payment has already been received, the amount refundable will be processed in accordance with applicable law.

To request a cancellation, contact us at +91 6006314170.

1. Return Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us so that we can review your concern.

To request a return:

1. Contact us within 24 hours of receiving your order.

1. Provide your order number and a description of the issue.

1. Share clear photographs or a video showing the issue, where appropriate.

1. Keep the product, packaging, and any included accessories until your request has been reviewed.

We will assess the request and inform you of the next steps.

The 24-hour reporting period helps us investigate delivery and product issues promptly. It does not remove any rights or remedies you may have under applicable law.

1. Products Eligible for Return or Replacement

A return, replacement, repair, or refund may be considered, as appropriate, if:

The product arrives damaged or defective.

You receive a product different from the one ordered.

The product has a material defect or significant discrepancy from its description.

Another circumstance qualifies for a remedy under applicable law.

Where a product issue is confirmed, Al Modefa will determine an appropriate resolution in accordance with applicable law and the circumstances of the case.

1. Non-Returnable Products

At Al Modefa, only Ready-to-Wear products are non-returnable, subject to applicable consumer-protection laws.
Ready-to-Wear Products: These products cannot be returned for change-of-mind reasons, such as a change in preference or choice.
Damaged, Defective, or Incorrect Products: If a Ready-to-Wear product arrives damaged, defective, incorrect, or materially different from its description, please contact us for an appropriate resolution in accordance with applicable law.

1. Refund Policy

Refunds may be issued in circumstances such as:

An order is cancelled by Al Modefa after payment has been received.

A paid order cannot be fulfilled because the product is unavailable.

A return or refund request is approved.

A refund is otherwise required under applicable law.

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Once a refund is approved, we will initiate it through the original payment method where reasonably possible, or another lawful method agreed with the customer.

Refund processing time: We aim to initiate approved refunds within 5–7 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any mandatory refund deadlines under applicable law will take precedence over the timelines stated above.

1. Shipping Charges on Returns

For damaged, defective, incorrect, or materially misdescribed products: Al Modefa will arrange or reimburse reasonable return shipping costs, as appropriate and as required by applicable law.

For change-of-mind requests: Return shipping costs may be the customer's responsibility where the return is accepted under our policy and applicable law permits this arrangement.

Original shipping charges will be refunded where required by law or where the circumstances of the approved refund warrant it.

Please contact us before returning any product. Unauthorised returns may delay the processing of your request.

1. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to stock availability and applicable law.

If the requested replacement is unavailable, we will discuss alternative options, including a refund where appropriate.

Please contact us before sending a product back for an exchange.

1. Incorrect Delivery Information and Undelivered Orders

Customers are responsible for providing an accurate shipping address and reachable contact number.

If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, or another delivery issue, we will review the circumstances and contact the customer regarding possible redelivery, return, or refund arrangements.

Any deductions or additional charges will be applied only where permitted by applicable law and appropriately disclosed.

1. How to Request a Refund, Return, or Cancellation

To submit a request, contact us using the details below:

Business Name: Al Modefa
Phone / WhatsApp: +91 6006314170
Website: Al Modefa Online Store
Store Address: Nowshera, Srinagar, Jammu & Kashmir, India – 190011.

Please provide:

Your full name.

Order number.

Date of purchase.

Reason for your request.

Photographs or videos, where relevant.

Our team will review your request and communicate the next steps.

1. Changes to This Policy

Al Modefa reserves the right to update this Refund & Cancellation Policy to reflect changes in business operations or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Changes will apply as permitted by law and will not remove rights already available to customers under applicable law.

1. Customer Support

At Al Modefa, we aim to handle every genuine customer concern fairly and professionally.

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us at +91 6006314170.

Thank you for choosing Al Modefa. We appreciate your trust and support.